We failed you. Sorry
What Happened?
Topify is a free service, that in practice, for over a year now is being run by one person - Arik Fraimovich. Despite that, I was always striving to provide you a reliable service and superb customer support. But throughout last week, I failed to deliver that.
On October 9th ,Topify’s mail server had an outage that lasted for long enough, that some of your notifications were lost and for some of you were notified by Twitter that your Topify address isn’t working. To make things worse, there was no one to answer your queries about that.
What happened was, that I went on a two week vacation. I travelled to Georgia (the country; not the state) and for most of the time was completely disconnected from the Internet. I didn’t go dark completely, I still monitored Topify’s status via hourly SMS message that reported to me processes status and queues status. But you can’t predict everything, and on October 9th our mail server started rejecting mail. Everything was still up, but messages weren’t coming in. The SMS notifications reported that everything was OK, and only by luck I noticed that there’s a problem a day later when I briefly checked email (my sixth sense probably felt there is some problem). Once I noticed there’s a problem, I fixed it, but it was sort of too late.I always tried to give the best service I humanly can for Topify’s users, but this incident made me realize that after all and until something is changed, Topify is my hobby and most importantly -- I need to clearly communicate this to our users. Because, if for some reason you depend on our service for anything mission critical, you should be aware of this and calculate your steps accordingly.So to sum up, I really apologize for the trouble this caused you and I hope that the situation is clear now.
How to make my Topify address work again?
Login to Twitter.com and in case you see the following message:
Just click on the “try sending a message again” link. For most of you, this should fix it -- if you still don’t see notifications after this, please report to help@topify.com.
Sorry and thank you for your patience and understanding,
Arik
